Guest Guide

Housekeeping
Housekeeping is available every 2 days upon request. For stays over one week, cleaning can be arranged twice a week. Our team will only enter the villa upon request or when maintenance is required.

Pool & Safety
Pools are cleaned daily. Please take extra care around wet areas and supervise children at all times.

Maintenance & Assistance
For maintenance or additional requests, please contact our team during reception hours. Urgent issues will be attended to as soon as possible.

Kitchen
Please avoid cooking strong-smelling foods such as fish or durian. Clean up food waste after use and keep food sealed to prevent insects. External cooking equipment such as BBQ grills is not permitted.

House Rules
Quiet hours are from 10:00 PM – 7:00 AM.
No loud music or unregistered outside guests.
Smoking is not permitted inside the villa.
Please turn off the AC and lights when leaving.

Check-out
Check-out time is 11:00 AM. Late check-out is subject to availability and must be arranged in advance.

Café
Open daily from 8:00 AM – 5:00 PM. Orders and payments can be made directly at the café.

A Note on Island Living
NAMU is surrounded by Lombok’s tropical nature, so insects, geckos and mosquitoes may occasionally appear. Please keep doors closed and food properly sealed.

Reception & Contact
Reception: 8:00 AM – 5:00 PM
For assistance, please contact us via WhatsApp.